Refund Policy
Effective 13 September 2026
We want CoachingWheels to be useful to you. If it is not, we would rather return your money than keep a customer who is not getting value from the product.
14-day refund. If you are not satisfied, contact us within 14 days of your payment and we will refund it in full. You do not need to explain why.
Who you are buying from
Your order is fulfilled by Paddle.com Market Ltd, which acts as the Merchant of Record for all purchases. This means Paddle issues your invoice, handles payment, and is responsible for collecting and remitting any applicable sales tax or VAT.
Your bank or card statement will show a charge from Paddle rather than from CoachingWheels. This is expected and does not indicate an unauthorised charge.
How to request a refund
Email contact@coachingwheels.com from the address associated with your account. Please include the date of the payment. You may also contact Paddle directly using the link on your invoice.
We aim to respond within two business days. Approved refunds are returned to the original payment method. The time it takes to appear depends on your bank or card issuer, and is typically five to ten business days.
Subscriptions and renewals
| Situation | What happens |
|---|---|
| You cancel your subscription | You keep access until the end of the period you have already paid for. We do not cut off access early. |
| You cancel before a renewal | You are not charged again. No refund is needed. |
| A renewal charged unexpectedly | Contact us within 14 days of the charge and we will refund it. |
| You stopped using the product mid-term | We do not automatically refund unused time, but ask us — annual plans are often the exception. |
Subscriptions renew automatically until cancelled. You can cancel at any time, and cancelling takes effect at the end of the current billing period.
Your statutory rights
If you are a consumer in the European Union or the United Kingdom, you have a statutory right to withdraw from a purchase within 14 days. This policy is intended to meet or exceed that right, and nothing here limits it.
Where local law gives you stronger rights than this policy, those rights apply.
Exceptions
We may decline a refund where an account has been used in breach of our Terms of Service, or where there is evidence of repeated purchase-and-refund activity. These are rare, and we will explain our reasoning if it happens.
Questions
Write to contact@coachingwheels.com. A real person reads it.